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Off The Deep End, Inc.
339 West Antietam Street
Hagerstown, MD 21740
Phone: 800-248-0645 (Monday - Friday, 10am - 6pm EST)
Outside of US: 301-766-0166
FAX: 301-766-0215
E-Mail: contact@offthedeepend.com


Or, use the form below to send us a message (See below for Frequently Asked Questions)

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Off The Deep End's Frequently Asked Questions
 
Do you wholesale?
 
Quantity discounts are available in some circumstances- contact customer service for more details!
 
Do you have a catalog?
 
At this time, all products are listed online only... but if you have any questions about whether we carry a product, pricing, or anything of the like, please give us a call!
 
Do you ship internationally?
 
This is probably one of our most popular requests since our fan base stretches far beyond the United States. We've just recently begun shipping to our neighbors to the north, Canada (see our Shipping Information section for more details), but going worldwide is just around the corner, so... stay tuned!
 
Do you engrave your pewter mugs/print logos on any of your products?
 
Unfortunately we are unable to do either of those things, as we do not have the required equipment here at our warehouse. However, all of our pewter tankards are ready and able to be engraved, so one of your local shops specializing in that trade should be able to help you out.
 
I don't see what I want on your site... could you make it for me?
 
We hate to disappoint, but unfortunately we are only a distributor, not a manufacturer. Feel free to let us know what you're looking for though, and if we can find it, we'll be sure to let you know!
 
Do you sell JUST the covers for your lights, or do I have to buy the whole set?
 
All of our lights are packaged as a set, and cannot be sold seperately (our only exception is our chili pepper covers). But hey... if you buy the whole set, you won't have to worry about where to get a replacement strand from when one burns out, right?
 
I see that your leis/mugs/stir sticks/etc. are sold in assorted colors. Can I order just one color instead?
 
Another very popular request, but unfortunately we cannot accept orders for specific colors.
 
If you have a question that you don't see listed here, be sure to let us know.
 
Off The Deep End, Inc.
339 West Antietam Street
Hagerstown, MD 21740
Phone: 800-248-0645 (Monday - Friday, 10am - 6pm EST)
Outside of US: 301-766-0166
FAX: 301-766-0215
E-Mail: contact@offthedeepend.com



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